Got questions about BeActive?

Anyone from age 16 until the end of the calendar year in which they turn 26, provided they have valid student status.

Active passes appear in the eBeActive mobile app (available on App Store and Google Play) on the activation date you chose when placing your order.

Sure thing! In the ID photo upload section, simply upload the same screenshot from the mObywatel app twice. If the app doesn’t allow screenshots, you can take a photo of the screen using another device.

Ordering Monday to Friday between 9:00 AM and 6:30 PM? Great — we’ll approve your extension within 2 hours! If you order outside these hours or over the weekend, we’ll confirm it on the next business day.

Comfort: Entry before 4:00 PM from Monday to Friday (unlimited access at the weekends). Open: No time limits. Check the specific hours in the "Our Clubs" tab.

Absolutely! You can find the full list of available gyms in the "Our Clubs" tab.

Yes, until the end of the calendar year in which they turn 26.

Of course!

Just select "OTHER" (INNA). We only use the university list for our internal statistics.

We usually reject orders if you uploaded an invalid student ID or the photo is unclear, making it impossible to confirm the expiration date.

FIRST ORDER: "Completed" means your virtual card has been assigned to your account and will appear in the eBeActive app on your chosen activation day.

EXTENSION: "Completed" means your ID has been verified, and the virtual card will show up in the app on the chosen activation day.

You can download your invoices as PDFs from the "Order History" tab in your user account. If you need an older invoice, just shoot us an email.

Nope! Our passes do not auto-renew. One order equals one short-term pass. To keep going, you just need to place a new order.

You have 14 days to withdraw from your purchase if the pass hasn't been used yet. Fill out the form on our website and send it to info@ebeactive.pl. We’ll get back to you within 14 days.

Within 14 days of ordering, if the pass hasn't been used. If you have an injury or health issues (medical certificate required). If you turn 26 or lose your student status (supporting document required).

We don’t offer a standard "freeze" option. The only exceptions are injuries or health problems confirmed by medical documentation.

Changing the pass type while it's active isn't possible. However, you can withdraw within 14 days if you haven't used the pass yet.

Email us at info@ebeactive.pl with your request.

Just log in to your account and check your "Order History."

Write to us at info@ebeactive.pl and let us know the month the incident occurred.

No, we don't offer pass transfers (assignments) to other people.

You can use the pools at Zdrofit Adgar Plaza, Calypso Fitness Club Wilanów, Fitness Academy Rogowska, and Fitness Academy Strzegomska.

It depends on the specific gym. Please contact the reception of your chosen club directly.

Yes! But keep in mind: You can return to the same club after 4 hours. You can visit a different club after 30 minutes.

Send an email to info@ebeactive.pl and let us know if you need a certificate for 30 hours of PE or just the total number of entries.